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“Do not protect yourself by a fence, but rather by your friends. “
Czech Proverb

A Service Level Agreement specifies the types of services to be provided by Advansys to its customers (i.e. individual end-users and business units).
Service level agreement’s can range in complexity and detail according to the types of systems supported and services provided.

Here at Advansys we offer four Service Level Agreements (SLAs), so you can choose the level of cover best suited to your needs:

Platinum – This cover level is decided between you and your System Architect. Where the call out times and response times are set individually for each customer.

Bronze - Eight working hours response time, support call between,
9am – 5pm.

Silver – Five working hours response time, support call between,
8am – 8pm.

Gold – Three working hours response time, support call between,
6am – Midnight.

All Service Level Agreement prices are determined on the level of cover required and on the size of the system to be covered.